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How We Keep Your Account Safe

When you open an account on mlbb88, we collect only the information needed to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and handle withdrawals.

Account verification dataPayment & withdrawal recordsDevice & access logsYour contact channels
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mlbb88 How We Keep Your Account Safe
CONTACT & REQUEST

How to Ask About Your Data

You have the right to request what information we hold, ask us to correct errors, or request deletion where applicable. Contact our support team during business hours or submit a formal data request through your account settings. We respond to verified requests within 14 days.

Team online

Live Chat Support

Open the chat widget in the bottom right of your account dashboard. Available 09:00–22:00 Jakarta time, seven days a week. Our team will log your privacy inquiry and escalate it to the data team.

Email Request

Send a detailed message to [email protected] with your registered email, account ID and specific request. Include any documents that verify your identity. We aim to reply within three business days.

Account Settings Panel

Log in and navigate to Account → Privacy & Data. You can view your stored information, download your account history and submit formal deletion requests from this menu.

SECURITY & HANDLING

How We Protect and Use Your Information

Your account data is encrypted and stored on secure servers. Device logins, payment transactions and withdrawal approvals are logged and monitored so only you can access your funds.

Data Encryption

All personal and payment information is encrypted using TLS 1.3 during transmission and AES-256 at rest. Your DANA, OVO, GoPay and QRIS payment tokens are tokenised and never stored in plain text.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytical cookies to see which games draw the most interest. Third-party cookies from our payment provider track authorisation only. You can disable non-essential cookies in your browser settings.

Account Access Control

Two-factor authentication is optional but recommended. When you log in from a new device, we send a verification code to your registered phone or email before granting access.

Data Retention

We keep your account profile and transaction history for three years after closure or the final withdrawal, then delete personal identifiers. Fraud investigation files are retained for seven years where local law permits.

Third-Party Disclosure

We share information only with payment processors (DANA, OVO, GoPay, QRIS networks), fraud-detection providers and regulators where local law requires. No sale of data to advertisers or data brokers.

Complaint & Correction

You can request correction of inaccurate data or file a privacy complaint via Account Settings. We investigate within 10 business days and notify you of our findings and any corrective action taken.

Privacy Questions Players Ask

Real questions about your data, your rights and how we keep your account private.

No. We do not sell, rent or trade your personal information to advertisers, marketers or data brokers. Your name, phone, email and payment details are used only for account management, transaction processing and customer support. We share details only with payment processors and fraud-prevention partners as needed to clear your DANA, OVO, GoPay and QRIS deposits.

We retain your account profile, transaction history and gameplay logs for three years after closure or your final withdrawal, then delete personal identifiers like your name and contact details. Fraud-investigation records where applicable are kept for seven years where local law permits, but your identity is redacted.

Yes. Log in to Account → Privacy & Data, select Download My Account History and we'll email a complete record — profile, transactions, device logs and withdrawal records — within three business days. You can also request this via our support team at [email protected].

Your DANA, OVO, GoPay and QRIS payment details are tokenised when you first add them, meaning we store a secure reference, not your actual account number. When you withdraw, the token is sent to the payment network, the funds clear to your wallet, and the transaction is logged. We never store your real banking credentials.

When you log in from a new device or IP address, we send a one-time verification code to your registered phone or email. You must enter it before access is granted. This prevents unauthorised account takeover even if someone guesses your password. You can enable stronger two-factor authentication in Account Settings.

We use session cookies to keep you logged in, analytical cookies to track which games are popular and fraud-detection cookies to spot suspicious login patterns. Third-party cookies from our payment provider and live-table vendor help with transaction security and stream stability. You can disable non-essential cookies in your browser settings anytime.

Contact us immediately via live chat (09:00–22:00 Jakarta time) or email [email protected]. We will open an investigation, notify you of findings within 10 business days and take corrective steps if needed. You can also file a formal complaint through Account → Privacy & Data.

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